> For the complete documentation index, see [llms.txt](https://litochee.gitbook.io/amaribot/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://litochee.gitbook.io/amaribot/faq.md).
# 📝FAQ
Below is a list of answers to our most frequently asked questions.
### 1. The bot won't answer me! What do I do?
It could be a permissions issue! Make sure the bot has the `"Send Messages"` and `"Embed Links"` permissions in that channel.\ You may have changed the prefix and forgot about it! Ping [@AmariBot ](https://discordapp.com/oauth2/authorize?client_id=339254240012664832\&scope=bot\&permissions=268954688)for the current prefix in use.\ You may be typing the default prefix wrong! Make sure you're actually typing `:?` as the prefix.
### 2. The bot is telling me I don't have permission, what gives?
You probably don't have the **AmariMod** role! Create a role called **AmariMod** (case sensitive) in your server and give it to yourself. It'll also work if you have the "Administrator" permission.
### 3. How frequently do people gain EXP with AmariBot?
Default rate is 1 EXP per message, with a cooldown of 8 seconds! Customize these rates by becoming a donator. Find the level table [here](https://amaribot.com/table.php).
### 4. How do I make the bot give roles at a certain level?
With the `rlevel` command! E.g.: `:?rlevel add 1 epic test` would give members the role "epic test" once they reach level 1. Read through `:?help rlevel` for more.
### 5. I configured rlevel correctly, but the bot isn't assigning roles!
In your server, check if the bot's role is **above** the roles it's trying to give. It **cannot** give roles that are above itself under any circumstance.
### 6. Members are keeping their old roles after getting a new one. Can I change this?
Yes, you can! Use the `:?rlevel replace` command! To set it back so roles accumulate, keeping all roles, use `:?rlevel accumulate` instead.
{% hint style="info" %}
This didn't answer your questions?? You can join our [support server](https://discord.gg/RKPASf6) and ask our support team for more information.
{% endhint %}